Decade of continuous improvements with Xerox that led to improved market performance and the Malcolm Baldrige National Quality Award

Barry Bebb

doi:10.1364/OAM.1990.ThC4

Optical Society of America Annual Meeting
Technical Digest Series (Optica Publishing Group, 1990),
paper ThC4
•https://doi.org/10.1364/OAM.1990.ThC4

Decade of continuous improvements with Xerox that led to improved market performance and the Malcolm Baldrige National Quality Award

Barry Bebb

OSA Annual Meeting 1990

Boston, Massachusetts United States
4–9 November 1990
ISBN:

From the session
“How-To” Do World Class Products (ThC)

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B. Bebb, "Decade of continuous improvements with Xerox that led to improved market performance and the Malcolm Baldrige National Quality Award," in Optical Society of America Annual Meeting, Technical Digest Series (Optica Publishing Group, 1990), paper ThC4.

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Abstract

Management and technical continuous improvement processes initiated in the late 1970s that eventually enable Xerox to recover Market Share from Japanese competitors and to win the Malcolm Baldrige National Quality Award will be presented.

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