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Total quality management: tools and techniques

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Abstract

The seven basic tools allow people looking at a problem to display the data graphically. The tools include: Pareto chart, check sheet, cause and effect diagram, histogram, scatter diagram, line graph, and control chart. The seven new management tools focus on how to improve managing and planning: affinity diagram, interrelationship digraph, tree diagram, prioritization matrices, matrix diagram, process decision program chart, and activity network diagram.

© 1991 Optical Society of America

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